Refund & Returns Policy

At Trendss India, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help with a simple return and refund process.

Return Eligibility

You may request a return if:

• The product is damaged or defective upon delivery.
• You have received the wrong item.

To qualify for a return:

• The product must be unused and in its original condition.
• All original tags, accessories, and packaging must be intact.
• A clear unboxing video showing the package being opened and the issue with the product is mandatory for all return or exchange requests.
• Requests without a valid unboxing video may not be eligible for return, refund, or exchange.

Return Request Period

• Return requests must be submitted within 7 days of receiving the product.
• Requests made after 7 days from the delivery date will not be accepted.

Exchange Policy

If you receive a damaged, defective, or incorrect product, you may choose to receive a replacement instead of a refund, subject to product availability.

Our support team will assist you throughout the exchange process to ensure a smooth resolution.

Refund Process

• Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products that have been used, damaged by the customer, or altered after delivery.
• Products returned without original packaging or tags.
• Products returned without a valid unboxing video.
• Items marked as non-returnable on the product page.

Important Notes

• Shipping charges, if applicable, are non-refundable.
• Trendss India reserves the right to reject return requests that do not meet the conditions outlined in this policy.
• This policy may be updated from time to time without prior notice.

Contact Us

For any return, exchange, or refund-related assistance, please contact us:

📧 Email: Info.trends.ind@gmail.com

📞 Phone: +91 8347844103

Our customer support team will be happy to assist you.